Objectives/Outcomes
Increase your understanding of differing values
and styles of communication.
Identify your communication values and preferences.
Gain the ability to understand the issues,
perceptions, and values that lie at the root of a presenting
conflict.
Increase your ability to be an effective listener
and your awareness of the importance of listening in our
society.
Practice your communication and listening
skills by working through conflict scenarios common to your
working environment.
What Participants Said
• Thank you for the last exercise.
It was reflective and beneficial.
• I liked the listening exercise
in which I heard from both parties in a conflict.
• Activities gave meaning to discussion
on listening.
• It was a good reminder of approaches
and techniques that work. Empathy as a key to understanding.
• I enjoyed the way music was incorporated
to work on communication. Excellent!
